Frequently Asked Questions
Hotel Information & Accessibility
Is The House Hotel wheelchair accessible?
Yes, the hotel is wheelchair accessible with a lift to upper floors and ground-floor accessible rooms. A rear entrance ramp is also available.
Check-in & Check-out
What time is check-in & check-out?
- Check-in: From 3:00 PM
- Check-out: 11:30 AM
Can I check in early?
Early check-in is possible, but not guaranteed. Luggage storage is available.
Can I get a late check-out?
Late check-out is available upon request and subject to availability & additional charges.
Can I store luggage?
Yes, free luggage storage is available at reception (no dedicated luggage room).
Parking & Transport
Do you have parking?
Discounted parking is available at Hynes Yard Multi-Story Car Park (€11 per 24 hours).
Do you provide airport transfers?
No, but guests can find transport via:
- GoBus – Dublin Airport
- Irish Rail – Dublin City
- Bus Éireann – Dublin Airport, Shannon Airport, Ireland West & Cork
Rooms & Amenities
What types of rooms can I book?
Standard, Deluxe, Super Deluxe, and House Suite.
What size beds are in each room type?
King-size beds.
Is there air conditioning?
Yes, all rooms have individually controlled air conditioning.
What room amenities are available?
- En-suite Italian-designed bathrooms with rainforest showers
- Writing desk, hairdryer, Smart TV with Netflix & YouTube (guest login required)
- Complimentary WiFi, bottled water, tea/coffee facilities
- Soundproof windows & electronic security deposit box
- Additional amenities available in the House Suite & Latin Quarters
Can I upgrade my room?
Yes, email info@thehousehotel.ie to request an upgrade (supplements apply).
Dining & Bar
What times is breakfast served?
7:30 AM – 11:00 AM
What is the breakfast offering?
- Hot pre-packaged baps, wraps, burritos, small hot buffet selection
- Cold options: overnight oats, yogurt, fruit
- Freshly baked pastries, bread, cereals
- Freshly squeezed juices, premium teas, and Fonte coffee
Is there a bar or restaurant?
A selection of cocktails and drinks are served in the lobby from 3:00 PM – 11:00 PM.
Do you offer lunch & dinner?
No, but recommendations include The Hardiman and MacNeill’s Pub.
Hotel Services
What is the House Hotel’s Sustainable Housekeeping Service?
Daily bin emptying & towel replacement; full service available upon request.
A donation is made to a green charity initiative for each guest who opts in.
Do you provide a laundry service?
Yes, leave laundry outside your room before 8:30 AM. Same-day return (except Sundays & Bank Holidays).
Is the hotel pet-friendly?
Only guide dogs are accepted.
Hotel Policies & Payments
What is the cancellation policy?
Free cancellation up to 48 hours before arrival (3:30 PM local time).
- Direct bookings: Contact hotel reservations at info@thehousehotel.ie or call +353 91 538900.
- Third-party bookings: Contact the booking site (e.g., Booking.com, Expedia).
Do you accept AMEX cards?
Yes, but a 3% surcharge applies.
Nearby Attractions & Things to Do
What is there to do near The House Hotel?
Located in the heart of Galway, next to Shop Street & Quay Street, and a 5-minute walk from Eyre Square.
Easy access to Salthill, Spanish Arch, Claddagh, and the Wild Atlantic Way.
Extras & Gift Vouchers
Are there gift vouchers available?
Yes, for overnight stays and monetary amounts.
Do you have a gym?
No, but guests can use Leisureland in Salthill (swimming pool & gym).